1. About your order
     1.1 Can I cancel my order?
We are very sorry, but as a general rule, if the shipping arrangements have been completed after the order has been placed, we cannot accept the cancellation of the order due to customer's convenience.
     1.2 Can I change the order details or change the shipping address after placing the order?
We are very sorry, but we are unable to change the order details or change the shipping address after the order has been confirmed.

    2.1 What payment methods do you accept?
You can choose any of the following payment methods.
・Credit card payment
・ KOMOJU smartphone payment (LINE Pay, Merpay)

3. Can I change the payment method?
Payment cannot be changed after the order has been confirmed.

4. Do you charge for shipping?
It will be free shipping.

5. Where is the shipping company?
The delivery company uses either Yamato Transport or Sagawa Express.

6. How many days will it take to receive the ordered products?
Please check the page of the product you are considering because it differs for each product.
* However, depending on the delivery situation, it may be delivered beyond the above schedule.

7. Can I change the delivery address of the product?
We are very sorry, but it is not possible to change the shipping address after the order has been confirmed. note that.

8. Can I specify the delivery date and time?
We are very sorry, but you cannot specify.

9. Product not shipped
Once your order has been shipped, you will receive an email with shipping information. If you have not received this email, please contact customer support.
If you have already received the above email, please contact the delivery company directly.

10. If I purchased the wrong product, can I return it?
As a general rule, we do not accept exchanges or returns of products.
As an exception, we will accept exchanges and returns within 7 days after receiving the product only if the product arrives different from the order or if the product is defective. In the above cases, the shipping fee for returning the product will be borne by us.
Please contact us using the inquiry form with a description of the condition of the product and a photo of the product.

11. How do I process a return?
Please contact customer support. Customer support will guide you on how to return the product.

12. The product does not work as described. I would like to exchange a defective product.
If your product is defective within the warranty period, please contact customer support. After confirming that it is defective, we will promptly exchange it for the same new product.

13. Inquiries and Contacts
Business days Monday-Friday (9:00-18:00)

Inquiries received before 15:00 will be responded to on the same day, and inquiries received after 15:00 will be responded to the following day.
Please note that inquiries received after 15:00 on Fridays and on holidays will be handled sequentially from 9:00 business hours on Mondays.